content : 

1.采访了11个开发者，获得78个常问的问题；

2.对78个问题进行分类，分为8类：These questions span eight domains of information: source code (SC), change sets (CHS), teams (T), work items (WI), web sites and wiki pages (WW), comments on work items3 (CO), exception stack traces (ST) and test cases (TC).

3.定义information fragment:

4.给定问题的类别和相关的information fragment之间的相关性：

5.对于一个新问题，通过ID Matching和Text Matching

6.实验：找了18个开发者用这个工具

备注：ICSE’10